I purchased the Meet & Greet Experience. What does this include?
- Reserved Seat in the First 5 Rows or GA Pit ticket (varies by venue)
- Meet and Greet with YG
- Individual Photo Opportunity with YG
- Exclusive YG Merchandise Item
- VIP Entrance
- Onsite VIP host
I purchased the Merchandise Package. What does this include?
- Reserved Seat in the First 10 Rows or GA Pit ticket (varies by venue)
- Early entry into the venue
- Exclusive YG Merchandise Item
- VIP Entrance
- Onsite VIP host
When will I receive my VIP Package concert ticket?
Please check your order receipt for your concert tickets delivery method. It is most likely a mobile ticket or held at will call. On the day of the event, you will check in by showing your photo ID to match the name on file with your order and your ticket to the show.
The VIP details will be sent to the email address provided at checkout a few days before the event.
When does check-in for the VIP experience begin?
Typically VIP experiences will occur anywhere from 1-3 hours before general doors time. Please note check-in times vary per show. The full check-in details will be sent to the email address provided at purchase a few days before the event from Granted, who will be hosting the VIP Experience.
What are the logistical details of my VIP Experience?
You will most likely need to arrive around 1 to 3 hours* before the doors open to the general public near the main entrance of the venue to participate in the Meet & Greet. If you purchased the early entry merch package, you'll likely arrive 1 hour before general door time.
Granted will be hosting the VIP experience. Granted's VIP Concierge at the venue will mark your attendance and direct you to our table to pick up your Exclusive YG Merchandise Item. Once we get the OK from the tour, guests with the Meet & Greet package will be escorted inside the venue.
VIP Merchandise Package buyers who have early entry will arrive at the communicated arrival time, and our VIP Concierge will mark your attendance and direct you to our table to pick up your Exclusive YG Merchandise Item. Once we get clearance from the venue, guests will be escorted inside the venue for early entry.
If you purchased the VIP Meet & Greet or Merchandise Package, you most likely have your ticket on your phone (check receipt for delivery instructions).
Please note that all ticket holders must follow the health & safety measures outlined by the venue. Check the venue's website for more details. Once the M&G is completed, we will escort you to enter the floor before the general public. Granted will communicate all finalized timing details with you closer to your show date.
*All timing subject to change and complete details emailed prior to the show.
When will I receive the VIP details?
Once you have completed your purchase, you will receive an order confirmation to the email address provided at purchase. Please be sure to check your spam folder in case the message gets filed there. A few days before the event, you will receive the full VIP details to the email address provided at checkout. This email will include information on the check-in time, location, and what to expect. If you have any questions leading up to the event, please reach out to support@granted.co
What happens if I'm late?
If you arrive later than the communicated arrival time, you may not be able to participate in the Meet & Greet or Early Entry (depending on the package you purchased). Please arrive as close to the suggested arrival time as possible to ensure you are on time. Also, the Exclusive YG Merchandise Item included with your package may be picked up at our VIP booth up to 30 minutes after general door time.
If I can't make it, can you ship me my VIP items?
No; we cannot ship unclaimed VIP items.
How long will the Meet & Greet take place?
The Meet & Greet will include an exclusive photo opportunity. The M&G should be approximately a few minutes, but the exact amount of time will vary per show and is dependent on timing.
Who will take my photo during the M&G?
For convenience, your photo will be taken with your personal smartphone by our VIP Concierge.
Can I have an autograph?
No autographs will be permitted at management's request due to timing constraints.
Will there be any food or drink available?
Food and drink is not included with your package. Note that the venue's concession stands will likely not be open prior to the general public doors opening.
Is there a lounge included?
A lounge inside of the venue is not included with your package.
Will each member of my party be required to purchase a Meet & Greet Package in order to attend the M&G?
Yes, each Meet & Greet Package allows access for one person. If you'd like for your entire party to attend the M&G, then you will have to make sure you purchase a Meet & Greet Package for each individual.
Can I change the name on my order?
The name on the VIP list will be the name provided during checkout. If you purchased the VIP package for a friend, they would be able to check-in under your name by bringing a copy of the purchaser’s ID and a note explaining that the package was purchased for the new attendee.
Can I cancel my order?
No, all upgrade purchases are final and cannot be canceled, as noted at the time of purchase.
Can I purchase additional VIP Packages?
Yes! You can CLICK HERE to purchase additional VIP packages if available, as there is a limited supply.
I have more questions!
Sounds good! If you have any further questions, please email Granted at support@granted.co. We're happy to help.