I purchased the Kane Brown Ultimate M&G Upgrade Experience. What does this include?
- One (1) Meet & Greet and Photo Opportunity with Kane Brown**
**Upgrade DOES NOT include a ticket to the show. All fans must purchase a ticket to the show separately to attend the M&G experience.
When will I receive my VIP concert ticket?
The M&G Upgrade does not include a ticket to the show. All fans must purchase a ticket to the show separately to attend the M&G experience.
On the day of the event, you will check in by showing your photo ID to match the name on file with your VIP order and present your ticket to the show that you purchased separately.
The VIP details will be sent to the email address provided at checkout a few days before the event.
When does check-in for the VIP Meet & Greet experience begin?
Typically, the M&G experience will occur anywhere from 1-2 hours before general door time.
Please note check-in times vary per show, and be aware that the Meet & Greet may take place after the concert depending on what works best for each venue.
The full check-in details will be sent to the email address provided at purchase a few days before the event from Granted, who will be hosting the VIP Experience.
What are the logistical details of my VIP Experience?
You will most likely need to arrive with your concert ticket that you purchased separately around 1-2 hours* before the doors open to the general public near the main entrance of the venue to participate in the Meet & Greet. Granted will be hosting the VIP experience. Granted's VIP Concierge at the venue will mark your attendance. Once we get the OK from the tour, guests will be escorted inside the venue to participate in the Meet & Greet.
Please note that all ticket holders must follow the health & safety measures outlined by the venue. Check the venue's website for more details. Our VIP Representative will guide you to enjoy the show following the M&G.
*All timing is subject to change and complete details emailed prior to the show. Be aware that the Meet & Greet may take place after the concert depending on what works best for each venue.
When will I receive the VIP details?
Once you have completed your purchase, you will receive an order confirmation to the email address provided at purchase. Please be sure to check your spam folder in case the message gets filed there.
A few days before the event, you will receive the full VIP details to the email address provided at checkout. This email will include information on the check-in time, location, and what to expect.
If you have any questions leading up to the event, please reach out to email@example.com
What happens if I'm late?
If you arrive later than the communicated arrival time, you will not be able to participate in the Meet & Greet. Please arrive as close to the suggested arrival time as possible to ensure you are on time.
How long will the Meet & Greet take place?
The Meet & Greet will include an exclusive photo opportunity. The M&G should be approximately a few minutes, but the exact amount of time will vary per show and is dependent on timing.
Who will take my photo during the M&G?
For convenience, your photo will be taken with your personal smartphone by our VIP Concierge.
Can I have an autograph?
No autographs will be permitted at management's request due to timing constraints.
Will there be any merchandise included in the package?
Merchandise is not included with your package.
Will there be any food or drink available?
Food and drink is not included with your package. Note that the venue's concession stands will likely not be open prior to the general public doors opening.
Is there a lounge included?
A lounge inside of the venue is not included with your package.
Will each member of my party be required to purchase a Meet & Greet Upgrade Package in order to attend the M&G?
Yes, each Meet & Greet Package allows access for one person. If you'd like for your entire party to attend the M&G, then you will have to make sure you purchase a Meet & Greet Package for each individual and purchase a concert ticket separately for each individual.
Can I change the name on my order?
The name on the VIP list will be the name provided during checkout. If you purchased the VIP package for a friend, they would be able to check-in under your name by bringing a copy of the purchaser’s ID and a note explaining that the package was purchased for the new attendee.
Can I cancel my order?
No, all upgrade purchases are final and cannot be canceled, as noted at the time of purchase.
Can I purchase additional VIP Packages?
Yes! You can CLICK HERE to purchase additional VIP packages if available, as there is a limited supply.
I have more questions!
Sounds good! If you have any further questions, please email Granted at firstname.lastname@example.org. We're happy to help.