I purchased the Ava Max VIP Meet & Greet UPGRADE Package. What does this include?
- (1) Meet & Greet with Ava Max
- Individual Photo Opportunity with Ava Max
*Packages are priced in USD. Please check your local currency exchange rates and any exchange rate banking fees before purchasing.
**Upgrade package DOES NOT include a ticket to the show. All fans MUST purchase their ticket to the show separately to participate in early entry.
***Please note that all sales are final. All ticket holders must follow the health & safety measures outlined by the venue. Check the venue’s website for more details.
When will I receive my VIP Upgrade Package?
After you have placed your order for the VIP Upgrade Package, you will receive a confirmation email. Because this is an upgrade, you will not receive a VIP specific ticket. Please check your order receipt for your concert ticket delivery method, as that is separate. It is most likely a mobile ticket or held at will call. On the day of the event, you will check in by showing your photo ID to match the name on file with your order and your ticket to the show.
The VIP details will be sent to the email address provided at checkout a few days before the event.
When does check-in begin?
Typically, early entry will occur 30 minutes before general door time to allow adequate time to pick up your Meet & Greet wristband prior to the show. (**Generally, the door time will be 7:00pm with 6:30pm arrival time.) Your wristband MUST be picked up before Ava Max’s set begins. Please note check-in times vary per show. The full check-in details will be sent to the email address provided at purchase a few days before the event from Granted, who will be hosting the VIP Experience. Be aware that the Meet & Greet will take place after the concert. Granted will communicate all finalized timing details with you closer to your show date.
**All timing subject to change. Complete details will be emailed prior to the show.
What are the logistical details of my VIP Experience?
You will most likely need to arrive 30 minutes before the doors open to the general public near the main entrance of the venue to participate in the VIP experience hosted by Granted. (**Generally, the door time will be 7:00pm with 6:30pm arrival time.) You will present your photo identification to match the name on file with your VIP purchase in order to check in with the Granted VIP Concierge and receive your Meet & Greet wristband. After the show, please arrive at the Meet & Greet location (**which will likely be in front of the stage) wearing your M&G wristband.
Please note that all ticket holders must follow the health & safety measures outlined by the venue. Check the venue's website for more details.
**All timing and locations subject to change. Complete details will be emailed prior to the show.
When will I receive the VIP details?
Once you have completed your purchase, you will receive an order confirmation to the email address provided at purchase. Please be sure to check your spam folder in case the message gets filed there. A few days before the event, you will receive the full VIP details to the email address provided at checkout. This email will include information on the check-in time, location, and what to expect. If you have any questions leading up to the event, please reach out to email@example.com
What happens if I'm late?
If you arrive later than the communicated arrival time, you will not be able to participate in the early entry. Please arrive as close to the suggested arrival time as possible to ensure you are on time.
How long will the Meet & Greet take place?
The Meet & Greet will include an exclusive photo opportunity. The M&G should be approximately a few minutes, but the exact amount of time will vary per show and is dependent on timing.
Who will take my photo during the M&G?
For convenience, your photo will be taken with your personal smartphone by our VIP Concierge.
Can I have an autograph?
No autographs will be permitted at management's request due to timing constraints.
Does my package include a VIP merch package or laminate?
No; there are no additional VIP items included in the M&G Upgrade package.
Will there be any food or drink available?
Food and drink is not included with your package. Note that the venue's concession stands will likely not be open prior to the general public doors opening.
Is there a lounge included?
A lounge inside of the venue is not included with your purchase.
Will each member of my party be required to purchase a Meet & Greet Upgrade Package in order to attend the M&G?
Yes, each Meet & Greet Package allows access for one person. If you'd like for your entire party to attend the M&G, then you will have to make sure you purchase a Meet & Greet Package for and a concert ticket separately purchased for each individual.
What if I can’t find my confirmation email?
No worries! You can CLICK HERE to check the status of your order.
Can I change the name on my order?
The name on the VIP list will be the name provided during checkout. If you purchased the VIP package for a friend, they would be able to check-in under your name by bringing a copy of the purchaser’s ID and a note explaining that the package was purchased for the new attendee.
Can I cancel my order?
No, all upgrade purchases are final and cannot be canceled, as noted at the time of purchase.
Can I purchase additional VIP Packages?
Yes! You can CLICK HERE to purchase additional VIP upgrade packages if available, as there is a limited supply.
I have more questions!
Sounds good! If you have any further questions, please email Granted at firstname.lastname@example.org. We're happy to help.