I purchased the Tori Kelly VIP Meet + Greet Package. What does this include?
- One (1) General Admission Ticket
- Meet & Greet with Tori Kelly
- Photo Opportunity with Tori Kelly
- Access To Pre-Show Soundcheck Experience
- Exclusive Tour VIP Merch Package
- Early Entry Into Venue & Merchandise Shopping Opportunity before doors open to public
- Dedicated VIP Entrance
- Official Tour VIP Laminate
- Onsite VIP Host
*Please note that all sales are final. All ticket holders must follow the health & safety measures outlined by the venue. Check the venue’s website for more details.
I purchased the Tori Kelly VIP Early Entry Package. What does this include?
- One (1) General Admission Ticket
- Early Entry Into Venue
- Merchandise Shopping Opportunity before doors open to public
- Dedicated VIP Entrance
- Official Tour VIP Laminate
- Onsite VIP Host
*Please note that all sales are final. All ticket holders must follow the health & safety measures outlined by the venue. Check the venue’s website for more details.
**Please note that the Meet & Greet and Merch Package is not included in the Early Entry Package.
When will I receive my VIP Package?
After you have placed your order for the VIP Package of your choosing, you will receive a confirmation email. Because this is a VIP Package, you will not receive a separate ticket specifically for the VIP experience. Please be sure to confirm you have your concert ticket for entry, as certain packages require them to be purchased separately. Please check your order receipt for your concert ticket delivery method, as that is separate. It is most likely a mobile ticket or held at will call. On the day of the event, you will check in by showing your photo ID to match the name on file with your order and your ticket to the show.
The VIP details will be sent to the email address provided at checkout a few days before the event.
When does check-in begin?
Typically, VIP check-in will occur anywhere from 1-2 hours before general door time. Please note check-in times vary per show. The full check-in details will be sent to the email address provided at purchase a few days before the event from Granted, who will be hosting the VIP Experience.
**All timing subject to change. Complete details will be emailed prior to the show.
What are the logistical details of my VIP Experience?
You will most likely need to arrive 30 minutes to an hour before the doors open to the general public near the main entrance of the venue to participate in the VIP experience hosted by Granted. (**Generally, the door time will be 7:00pm with 6:30pm arrival time.) You will present your photo identification to match the name on file with your VIP purchase in order to check in with the Granted VIP Concierge and receive your laminate. If you purchased a Meet & Greet Package, you’ll want to arrive at the Meet & Greet (location and time to be disclosed in the VIP details email) wearing your M&G laminate.
Please note that all ticket holders must follow the health & safety measures outlined by the venue. Check the venue's website for more details.
**All timing and locations are subject to change. Complete details will be emailed prior to the show.
When will I receive the VIP details?
Once you have completed your purchase, you will receive an order confirmation to the email address provided at purchase. Please be sure to check your spam folder in case the message gets filed there. A few days before the event, you will receive the full VIP details to the email address provided at checkout. This email will include information on the check-in time, location, and what to expect. If you have any questions leading up to the event, please reach out to support@granted.co
What happens if I'm late?
If you arrive later than the communicated arrival time, you will not be able to participate in the early entry. Please arrive as close to the suggested arrival time as possible to ensure you are on time.
I purchased a Meet & Greet Package. How long will the Meet & Greet take place?
The Meet & Greet will include an exclusive photo opportunity. The M&G should be approximately a few minutes, but the exact amount of time will vary per show and is dependent on timing.
Who will take my photo during the M&G?
For convenience, your photo will be taken by our VIP Concierge.
How many photos with Tori Kelly will be taken during the M&G?
One single photograph will be taken due to timing constraints.
Can I have an autograph?
No autographs will be permitted at management's request due to timing constraints.
Can I bring Tori Kelly a gift?
Due to limited space while traveling, no gifts will be allowed.
Does my package include a VIP merch package or laminate?
Yes, you will receive a laminate at check-in.
Will there be any food or drink available?
Food and drink is not included with your package. Note that the venue's concession stands will likely not be open prior to the general public doors opening.
Is there a lounge included?
A lounge inside of the venue is not included with your purchase.
Will each member of my party be required to purchase a Meet & Greet Package in order to attend the M&G?
Yes, each Meet & Greet Package allows access for one person. If you'd like for your entire party to attend the M&G, then you will have to make sure you purchase a Meet & Greet Package for and a concert ticket separately purchased for each individual.
Can I upgrade my Early Entry VIP Package to include a Meet & Greet?
No, we are unable to swap or refund any of the VIP Packages. You may contact your point of purchase to make this request, but it is unlikely that they will be able to accommodate as all sales are final.
What if I can’t find my confirmation email?
You'll want to reach out directly to your point of purchase. They'll be able to further direct you.
Can I change the name on my order?
The name on the VIP list will be the name provided during checkout. If you purchased the VIP package for a friend, they would be able to check-in under your name by bringing a copy of the purchaser’s ID and a note explaining that the package was purchased for the new attendee.
Can I cancel my order?
No, all upgrade purchases are final and cannot be canceled, as noted at the time of purchase.
Can I purchase additional VIP Packages?
Yes! You can CLICK HERE to purchase additional VIP upgrade packages if available, as there is a limited supply.
I have more questions!
Sounds good! If you have any further questions, please email Granted at support@granted.co. We're happy to help.