If you receive this email, your order attempt may have been declined by your card company. This sometimes happens when they do not recognize the purchase. You will have to call your card company to verify that you intended to place the order through Granted.co. Once they clear the order, you can try again. If you are receiving this email notification, the tickets have not yet been secured.
In this case, a charge placed on your card is a pending transaction. When an order attempt is placed, the funds are taken from your card and placed in a processing status. However, since the order did not go through the pending transaction will drop from your card in 24 to 48 hours, and you will not be charged.