Last updated and effective November 9, 2022
The Granted Rewards Program (the “Rewards Program”) is offered by Granted App LLC ("Granted") via Granted.co and any other surfaces operated by Granted App LLC.
This program agreement (“Agreement”) is a contract between you and Granted and governs your access to and use of the Rewards Program. This Agreement is in addition to and supplements the other terms and conditions that govern your use of the Granted Service, as applicable.
- To receive cash back (account credit), you must have a Granted account in good standing.
- Account credit is not money and has no value prior to redemption. A Granted account can earn credit for every Granted purchase (directly on Granted.co), receive exclusive perks and discounts from Granted, and more (included, but not limited to, discounts and offers communicated to rewards members).
- By participating in Granted's "Rewards Program" promotion (the "Program"), you agree to the following terms and conditions (the "Terms"). Granted may at any time and in its sole discretion, without prior notice, terminate, cancel, suspend or modify the Program or these terms.
Acceptance and Eligibility
By using, participating in, or receiving the benefit of any portion of the Rewards Program, you agree to be bound by this Agreement. To participate in the Rewards Program via the Granted Service, you must have a valid Granted account in good standing. You must be an individual, be a resident of the United States or one of its territories, and be at least 18 years old, or the age of majority in your state or jurisdiction of residence (if over 18), to use or participate in the Rewards Program. You may not use the Rewards Program or accept this Agreement if you are not of legal age and able and competent to form a binding contract with Granted. If you use the Rewards Program, you represent that you have the capacity to be bound by this Agreement. The Rewards Program is not available in all countries or locations. Participation in the Rewards Program is unauthorized in any jurisdiction where all or any portion of this program may violate (or may cause Granted to violate) any legal requirements, and you agree not to participate if you are a resident of any such jurisdiction. The Rewards Program is for personal, non-commercial use. You agree that you are not using (and will not use) the Rewards Program for or on behalf of any third party, for any company, association, or group, or for any commercial purpose. You further agree that you will not participate in the Rewards Program using multiple Granted accounts to avoid or circumvent any prohibition of this Agreement. You agree that Granted's decisions regarding the Rewards Program and your participation in it are final and binding and you agree to abide by all such decisions. Granted will be the sole arbiter in cases of suspected abuse, fraud, or violation of its rules and any decision it makes relating to termination, suspension, or disabling of your participation in the Granted Rewards Program terms and/or your forfeiture of any Points or other Program benefits.
Description of the Rewards Program
The Rewards Program allows participants with a good standing Granted account to earn cash back (account credit) on every purchase, receive exclusive perks and discounts, and more. Granted offers a variety of ways to access aspects of the Rewards Program across the Granted Service. Not all aspects of the Rewards Program will be available through all access channels and not all offers will be the same across all channels. All Granted account holders in good standing may participate (subject to eligibility requirements) and no separate enrollment or application is required. Granted does not charge fees to you for participation in the Rewards Program.
Earning Account Credit
We may from time to time make our rewards points ("Granted Account Credit" or “Points”) available to you when you complete certain actions through the Granted Service. The most common way for you to earn Points is by making an eligible account on Granted, making an eligible purchase, and referring family & friends.
Opportunities to earn Account Credit will always be subject to this Agreement and may be subject to any additional terms, as specified at the time of the offer. Satisfying the requirements of more than one earning method in a single transaction will not result in earning any additional Points.
You can only earn Points on eligible purchases or items, marketing initiatives (e.g., refer-a-friend programs) and account activities, or use of rewards-issuing products where rewards eligibility criteria is disclosed and accepted in advance of the incentivized purchase or activity. Certain items, product categories, and purchases are ineligible for Points. Exclusions vary and are determined by Granted in its sole discretion. You must follow the links and instructions on the Granted Service to complete the eligible purchase, save the applicable offer, or complete another qualifying action. If we are unable to track your transaction/action, then Granted may choose not to provide the Points associated with that transaction to you.
The exact number of Points that can be earned in any scenario will be assigned by Granted based on the prevailing rewards rate displayed to you at the time you are presented with an eligible offer or make an eligible purchase. Depending on the offer you accepted or the purchase you made, Points may be awarded to you as a flat sum, a fixed percent value based on your eligible purchase value, or, where applicable, fall within a range or up to the maximum number disclosed to you, and will be based on many factors determined by Granted in its sole discretion (including random chance).
Points will appear in your Account Overview under "Granted VIP", within 1-14 days of completing your qualifying purchase or incentivized activity, although this may vary based on the transaction. This will occur before we have verified that all items of your purchase are eligible for Points. Points that are pending cannot be used or redeemed. You will be able to see in your account dashboard when Granted Account Credit is no longer pending and become available to redeem.
You will not earn Points for any items for which an exception is made and you receive a full refund on. If all or part of your purchase is ineligible for Points, or receive a refund on it, the number of Points you receive on your purchase, regardless of "pending" status, will be reduced accordingly based on the new subtotal of eligible items. For purposes of clarity and without limiting the foregoing, Granted may remove Points previously made available to you and/or cancel any awards for which those Points were redeemed if you return all or part of your underlying purchase or receive a refund on it (either through the merchant or via chargeback), or if the Points were issued as a result of fraudulent activity, or activity otherwise in violation of this Agreement. If you make a purchase that does not include eligible items, you will not earn any Points on that transaction.
If you have questions or issues in connection with earning Points for your transaction, please contact us at email@example.com. We may require you to provide copies of your order confirmation, order number, or other proof of purchase. We may elect to provide you with Points in our sole discretion based on the information you provide.
Points cannot be purchased, are not your property, are not money as described in this Agreement, and have no value prior to redemption. Upon redemption, additional terms may apply. Points are not transferable under any circumstances. Without limiting the foregoing, Points are not descendible and may not be transferred by operation of law (including via inheritance, bankruptcy, or in the event of divorce). You understand that benefits you receive through the redemption of Points may qualify as taxable income under applicable law and you are solely responsible for any tax liability incurred in connection with your participation in the Rewards Program.
Granted reserves the right at any time to cancel, terminate, modify, or restrict Rewards Program (for some or all users), or any aspect of the Rewards Program, including any available offers, point redemption ratios, redemption options, expiration terms, etc. Granted reserves the right to apply such changes retroactively to Points already accrued. You understand that, in some cases, withdrawal or reversal of previously credited Points may result in you having a negative Points balance and you will be unable to redeem any subsequently earned Points until you have returned to a positive points balance. You agree that Granted has the right to limit the quantity of Points you may earn, refuse to provide you Points, or otherwise modify, restrict, or eliminate your ability to earn or redeem Points in our sole discretion and without prior notice to you.
Redeeming Account Credit
Provided your account is in good standing, you can redeem Account Credit (or “Points”) in several ways, described in more detail below. Available redemption methods (and, where applicable, the number of Points required for each redemption type) will be as set forth on the Granted Service, as applicable. Redemption types may vary, may be subject to availability or limitations, and may be subject to additional redemption-specific terms or limitations. All redemptions are final. We may place other limitations on your ability to redeem Points. We may change the number of Points required, redemption-rate or availability of any item for which you may redeem Points in our sole discretion and without prior notice. We may also offer additional redemption options from time to time, as disclosed within our Rewards Program. Points may not be redeemed for cash.
Redemption at Checkout
We may also permit you (in our sole discretion) to redeem Points during the checkout process when paying for a purchase using your Granted account on Granted.co. Where available, you may redeem Points towards the total price of an eligible purchase. Unless otherwise specified by Granted during the checkout process, Points can be redeemed in any denomination of whole points. Upon redemption, the points will be converted to cash to fund the purchase. The per-point redemption value of each Point will be as specified by Granted during the checkout process. Redemption of Points at checkout can only be used for eligible purchases from U.S. merchants in U.S. Dollars up to the total purchase price. When redeeming Points to fund the entire purchase price, you will be required to provide a back-up funding source to complete the transaction. Your back-up funding source may be charged if there is a payment dispute, if your final charge with the merchant exceeds the value of Points redeemed (e.g., due to a variable cost, such as shipping fees or gratuity), or in certain other circumstances.
Redemption at checkout is available only where expressly indicated in the Granted Service and is not available on all transactions on Granted.co.
Not all payment sources may be combined with at-checkout redemption of Points to fund an eligible purchase. At the time of checkout, Granted will display the available funding sources that are eligible for the given transaction.
If you receive a full refund, through an exception, for or there is a reversal on a transaction in which you redeemed Points at checkout, your Points balance will be credited in an amount equal to the Points you originally redeemed on such purchase. If you receive a partial refund for any transaction you paid for using both at-checkout redemption of Points and another payment method, the other method of payment will be credited first in applying the refunded amount to you – up to the total amount of the original transaction paid for using that payment method – after which any remainder will be credited to your Points balance.
Expiration & Loss of Rewards Points; Termination of the Program
To maintain your Points, your Granted account must remain active. If your account is inactive for a period of at least twelve (12) consecutive months (for example, from April 10 of this year to April 10 of next year), Granted has the right (to the maximum extent permitted by applicable law) to reset your Points to zero (0), in which case you will no longer be eligible to redeem any then-unredeemed Points. To the maximum extent permitted by applicable law, you agree that any disputes about whether your Points should expire will be resolved by Granted in its sole discretion, and you agree to abide by Granted's resolution of such dispute. If your Granted account is closed, any unredeemed Points earned via the Granted Service will no longer be redeemable.
Granted reserves the right to suspend or terminate, in its sole and absolute discretion, your participation in the Granted Rewards Program or your Granted account entirely if Granted suspects that you have abused any Granted Rewards Program benefits or privileges, have violated or acted inconsistently with this Agreement or applicable law, or have acted in a manner harmful to our interests. Abuse or violations that may result in suspension or termination include (but are not limited to): (i) using automated or fraudulent means (including artificially manufacturing transactions/spend) to earn Points or otherwise participate in this program ; (ii) your failure to abide by the requirements of the Agreement; (iii) the attempted or actual purchase, sale, or transfer of any Points; and (iv) making a misrepresentation to Granted in connection with your participation in the Rewards Program. You understand and agree that termination of your participation in the Rewards Program (or your Granted account) will result in the immediate forfeiture of all Points and unused Rewards Program awards associated with that account.
Granted reserves the right to cancel, terminate, modify, or restrict the Granted Rewards Program (for some or all users), or any or all Rewards Program benefits, including but not limited to any available offers, point redemption ratios, redemption options, and expiration terms at any time and for any reason. In the event Granted elects to terminate the Rewards Program entirely, we will provide a notice of termination on the Granted Service, or by email to the email address then associated with your Granted account. Unless a shorter notice period (or no notice) is required by applicable law or by Granted as determined in its sole discretion, Granted will provide you with at least twenty-one (21) days’ notice prior to termination of the Rewards Program during which time you may continue to redeem accumulated Points. Any conclusion to the Rewards Program that results in the transfer of participants to a successor loyalty program, where such participants do not forfeit all unexpired, unredeemed Points in their account as a result, will not be considered a termination of the Rewards Program for purposes of this provision. In addition, this provision will not apply if Granted elects, in its sole discretion, upon termination of the Rewards Program, to automatically credit to each program participant’s Granted account a pro rata credit amount equal to the redemption value of the participant’s unredeemed Points.
Amendments of this Agreement
Granted may amend this Agreement or other terms or policies that govern your participation in the Rewards Program from time to time. Any changes to the Agreement will be posted on Granted’s website, and the posted Agreement will indicate the date the Agreement was last revised. The revised Agreement will take effect when posted or as otherwise expressly indicated. If you do not agree to the changes, you must stop participating in the Rewards Program or using any benefits of the Rewards Program. By continuing to use the Rewards Program after any changes to this Agreement take effect or taking such other action as specified by Granted, you agree to be bound by those changes.
Granted may assign, without recourse, any or all of its rights or obligations under this Agreement, including all or a portion of this Agreement and/or all or a portion of any liabilities related to Points. If Granted assigns any or all of the liabilities related to Points, the assignee shall be the sole obligor with respect to such points, and Granted shall have no further liability with respect to such points.