Skip to main content

Terms of Service

  • Updated

Granted Terms of Service

These terms and conditions (“Terms”) shall apply to all goods or services (“Services” or “Experience(s)”) ordered from or provided to you (“you,” “your,” or “Buyer”) by Granted App LLC (“Granted,” “we” or “us”). These Terms also apply to your access and use of the Granted website located at www.granted.co(“Site”). 

By accessing or using the Site, or by ordering any Services from Granted, you agree that these Terms shall apply to your order and that you shall be bound to the Terms set forth herein.

If you don’t agree, then you are not permitted to use the Services. If you are accessing and using the Services on behalf of a company (such as your employer) or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms. In that case, “you” and “your” will refer to that company or other legal entity.

 

CHANGES TO THESE TERMS OR THE SERVICES

We can change these Terms at any time. If we do so, we’ll let you know either by posting the changed Terms on the Site or through other communications. We’ll also update the “Last Updated Date” at the top of these Terms. It’s important that you review the changed Terms because if you continue to use the Services after we’ve provided notice of the change, you’re telling us that you agree to be bound by the changed Terms. If you don’t agree to be bound by the changed Terms then you’re not allowed to use the Services anymore. We’re always striving to make the Services better and because they’re evolving over time, we may change or discontinue all or any part of the Services, at any time and without notice, at our discretion.

 

GRANTED OFFERINGS

Buyer acknowledges that Granted is a technology platform that facilitates the availability of custom and VIP “experiences” to its customers by acting as an intermediary between you (as the buyer) and- suppliers, vendors, sellers, brokers or other third parties (collectively “Supplier”). “Experiences” (also referred to as Services”) shall mean certain goods and services including without limitation (a) items, goods, collectables, rarities, or any other products in physical or digital form (“Products”) and (b) event experiences including in-person events such as concerts, sporting events, meet and greets, and so forth (“Events”). 

The Supplier, not Granted, is responsible for honoring the purchase of any Experience. The supplier may require you to enter into an agreement with the Supplier and you acknowledge that if you fail to do so, you may not be able to participate in the Experience; in such an event, you may not receive a refund or exchange for the purchase of your Experience. Some Experiences include the ability to interact with a Supplier. We do not, and cannot control interactions with Suppliers; and we expressly disclaim any liability arising from such interactions. You may be required to sign and return a waiver and liability release before you participate in an Experience.

You acknowledge that any contract entered into by you with any Supplier is an independent contract. Granted is not responsible for any act or omission of any Supplier or any loss incurred by you as a result of any act or omission of a Supplier whether or not arranged through the Granted. 

Moreover, Granted is not responsible for any incorrect information in brochures or websites supplied by ourselves but produced by a Supplier. All descriptions of any Experiences, Products, or Events on the Site have been approved by the relevant Supplier. Granted shall not be liable for any inaccurate or misleading descriptions.

Additionally, The Services provide a platform for Sellers to offer Packages for Auction to Users, and for the User with the highest bid at the close of the Auction to purchase the Package. Granted is responsible for the operation of the Services only and serves only as a technology platform to facilitate Auctions and the Custom Experiences Program. Experiences may not be assigned, sold, gifted or conveyed to another party without the prior written consent of Granted, and any attempt to transfer an Experience shall be null and void, and will result in the forfeiture of the Experience and the Final Purchase Price.

The ending time for each Auction is stated on the bidding page for each such Packages. Bids will be accepted from the opening of the Auction until the ending time only. Granted reserves the right, in its sole discretion and without notice, to extend, terminate or modify the Auction in the event of technical difficulties alter the proper functioning of the Site or the Auction.

When an Auction goes live, Users are free to place bids under their User Account on the Packages until the Auction closes. As bids are placed, Granted reserves the right to authorize your credit card for any bid amount placed by your User Account. Each time you are outbid Granted will send you an email notification advising you of such. As long as Granted Users keep bidding, the close time of the Auction will keep being extended in this manner.

By bidding on any Packages, you agree to purchase the Property and/or Experience at the amount you have bid together with costs associated therewith that are disclosed on the Auction page for such Packages. You agree that should you bid on a Packages and your bid is the winning bid, that you are bound to pay Granted the winning bid amount for the Packages. You further agree that all bids place under your User Account are deemed to be placed by the User or with the User's authorization and consent, and User is solely responsible for all activity under his or her User Account.

At the close of an Auction, Granted will review all bids for the Packages and if you are the highest bidder (the "Winning Bidder"), Granted will inform you by the email registered to your User Account. The highest bid is referred to herein as the "Final Price." By bidding in an Auction you acknowledge and agree that within three to five (3-5) business days following the close of an Auction, the Winning Bidder's credit card or bank account will be charged the Final Price, plus the following costs and fees (collectively, the “Costs”): sales tax, use tax, DST, VAT and any other applicable taxes, buyer's premium, plus shipping costs, and insurance costs while in transit (collectively, the Final Price plus the Costs are the "Final Purchase Price"). The Winning Bidder is also responsible for any applicable customs and/or duties. All transactions on Granted are displayed and charged in U.S. dollars (USD), unless specifically stated otherwise.

Following collection in full of the Final Purchase Price, Granted shall retain an amount equal to all Costs plus a fee for providing the Services.

Some of the Packages offered on this Site may be subject to a minimum price at which the Package will be sold (the "Reserve Price"). Granted is not obligated to sell the Package unless the Reserve Price is met and an Auction may be withdrawn if there is no bid equal to or above the Reserve Price.

Some Package may be subject to a live auction (a "Live Bid"). If the Package will be part of a Live Bid after the bidding closes on the Site, the Package will continue to be auctioned off at an event sponsored by the Seller. Granted will close the on-line bidding on the last business day before the event, and bid on behalf of the top Granted bidder during the Live Bid auction. If you are the top bidder on a Live Bid item, you hereby irrevocably grant Granted permission to bid on the Package at the Live Bid on your behalf, up to the maximum bid you placed on the Site. If the bid placed on your behalf at the Live Bid is the winning bid during the Live Bid event, you understand and agree that Granted shall collect the Final Purchase Price directly from you immediately following the conclusion of the Live Bid auction.

Owners of Property and/or an Experience being sold on the Site are prohibited from bidding on or offering to buy their own Property and/or an Experience, and shall not instruct, authorize or permit any other person to bid for or purchase such Property and/or an Experience on their behalf or to otherwise take any action that may manipulate the sale process in any way, unless you agree to purchase the Property and/or Experience at the price you bid.

Granted reserves the right to add, change, modify, suspend or discontinue any portion of the Service, in its sole discretion, at any time. Your use of the Site and/or the Service, including the availability of new services through the Site, shall be subject to this T&Cs. In addition, Granted may impose limits on any portion of the Service or restrict your access to portions of or the entire Site in its sole discretion without notice or liability.

 

USING THE SERVICES

Eligibility

You can only use the Services if you are 18 years or older and are not barred from using the Services under applicable law. Additionally, in order to offer or purchase some Experiences, you must be 21 years or older at the time you offer, or purchase, the Experience.

Registration

If you want to use certain features of the Services you may need to create an account with a username and password (an “Account”) and become a member (“Member”). You can do this via our Site or through your account with certain third-party social networking services such as Facebook or Google (each, an “SNS Account”). If you choose the SNS Account option we’ll create your Account by extracting from your SNS Account certain personal information such as your name and email address and other personal information that your privacy settings on the SNS Account permit us to access.

It’s important that you provide us with accurate and complete information and you promise to keep your Account information up to date. If you don’t, we may have to suspend or terminate your Account. You agree not to share your password and you’ll let us know if there is any unauthorized use of your Account. You’re responsible for all activities that occur under your Account and you’ll immediately tell us about any unauthorized use of your Account.

 

BECOMING A SUPPLIER

You may apply to become a supplier by completing the application profile via the Become a Supplier page. Granted reserves the right to approve or reject any supplier application, for any reason. If you are approved and you agree to the terms and conditions of the “Supplier Addendum” made available to you in connection with the application process, you will be deemed a supplier. The Supplier Addendum contains terms regarding the creation and posting of Experience Listings, how and what suppliers get paid for their Experiences and other terms specific to a supplier's provision of Experiences in connection with the Services. 

 

PAYMENTS 

You will be responsible to pay the total purchase price for any Experience as pursuant to the terms set forth by Granted which may include applicable tariffs, customs, duties or taxes (including any value-added taxes).  

When you initiate a purchase transaction or request to schedule an Experience, you will be asked to provide us with customary billing information such as your name, billing address and credit card information. You agree to pay Granted (on behalf of the supplier, if applicable) for any transactions made in connection with your Account by one of the payment methods described on the Site or as otherwise designated by Granted.

Wire transfers are permitted for orders above $10,000. Granted will confirm payment receipt before we will ship or fulfill the item or experience. Contact a Granted Concierge for more details on wire transfers.

You hereby authorize the collection of such amounts by Granted by charging your selected payment method. In addition, you agree that Granted may charge your payment method for verification and pre-authorization purposes, and you agree to bear any additional charges that your bank or other financial service provider may levy on you. 

The type of Experience you order impacts when you are charged for your purchase. The process for cancellations and refund eligibility also varies depending on the type of Experience. In addition to the below, Suppliers may impose their own terms and conditions which, in every case apply to the supply of goods and/or services by that Supplier to you, and such terms and conditions shall be binding upon you at the time of order. It is your responsibility to review the confirmation email(s) to verify the accuracy of the information relating to the Experience.

Physical Products

  • Payment: Upon the completion of your purchase, we will immediately validate your credit card. Upon shipment, your card will be charged. In some cases, you may request to delay the shipment of the Product purchased. If you agree to delay shipping, you also permit Granted or the supplier to charge you for the order on the date that you submit your shipment delay request. In the case of custom or personalized items, your card will be charged when the supplier initiates the customization or personalization of your item.
  • Cancellations/Returns: Due to the nature of our Products, the majority of items offered by Granted are not returnable. Unfortunately, we cannot be responsible for an item once it has shipped. However, if a Product arrives in a condition otherwise stated during the purchase, we would be happy to assist you in addressing the matter. Please reach out to our Concierge teams at info@granted.co. 

Items that are returnable will be designated as so on their product page on granted.co. Returned physical items must be unused, unworn, unwashed, and undamaged. We are unable to accept returns of goods that are not in their original packaging. Products must be in the condition you received them and in the original box and/or packaging. If a return and/or refund is approved, it will be credited to your credit card account or via wire to your bank within three business days of the date we either receive the returned merchandise or resolve your complaint. To find out if your item is returnable, please contact our Concierge teams via phone or email and be sure to include your order number and explain the problem so that we can most efficiently help you.

Virtual & In-person Experiences

Any related fees for telephony or connectivity, travel, food or lodging are your sole responsibility unless otherwise specified on the relevant product page, Granted Terms, and/or receipt.

For “Events”, experiences with a set time and location:

  • Payment: Upon the completion of your purchase, we will immediately validate your credit card and charge you for your purchase amount.

For “Experiences”, where scheduling (time and/or location), must be agreed upon:

  • Payment: Upon the completion of your purchase, we will immediately validate your credit card and charge you for your purchase amount. For Experiences that require you and Supplier to agree on particulars like the time and location for the Experience, and in the event you and the Supplier cannot come to an agreement regarding the particulars, and Granted is unsuccessful in finding a suitable alternative, a refund will be made for the purchase amount.

Experiences as Gifts

  • If the Buyer chooses to give an experience as a gift, Granted shall have no liability to the recipient and you agree to hold harmless and indemnify Granted against any and all claims that may arise or be brought by the recipient. 
  • Upon the completion of your purchase, we will immediately validate your credit card and charge you for your purchase amount. 
  • Talent’s right to terminate experiences at will: Note that a virtual or in-person experience can be disrupted and/or discontinued without warning at any time—and with no refund to you—should the supplier become uncomfortable with the conversation or interaction for any reason.
  • We do not permit reporters or other members of the media to purchase experiences with our supplier partners for the purpose of conducting an interview for broadcast or publication. If the supplier determines that you are in fact attempting to conduct an interview for broadcast or publication, she or he is fully within their rights to terminate the experience with no refund to you.
  • In either of these cases, please email our Concierge team with your order number immediately so that we can assist you in rescheduling the experience or—if that is not possible—processing your refund.
  •  

REFUNDS; CANCELLATIONS

Unless otherwise provided in writing, due to the nature of facilitating the Experiences, the purchase of the Experience is generally non-refundable, and Granted is not responsible for any cancellations or modifications by Supplier. Notwithstanding, if the Experience is cancelled by the Supplier through no fault of yours, then Granted in its sole discretion may refund some or all amounts paid by you for said Experience; provided, however, that Granted will not refund any amounts (i) applicable to costs incurred by Granted in performing hereunder; (ii) applicable to expenses incurred by you in connection with the Experience including without limitation travel, air fare, hotels or other lodging or meals; and (iii) already submitted to the Supplier; provided however that in the event you fail to comply with the restrictions and other obligations set forth hereof, Granted shall not refund any portion of the purchase price nor any expenses incurred by you in connection with the Experience including without limitation travel, air fare, hotels or lodging.

You further agree that : (i) attendee(s) must be of legal age of majority in his/her jurisdiction of residence and in the jurisdiction of delivery of the Experience, unless they are the child or legal ward of another of the Attendees, in which case those accompanied minors are permitted to attend and/or participate in the Experience; (ii) the Experience cannot be transferred, returned, exchanged, resold or re-auctioned by the Buyer, and any attempts to do so are at your own risk; (iii) the Experience must be completed on dates provided by the Supplier; (iv) no Experience shall include costs, expenses or arrangements for travel, transportation, accommodations, food or beverages, or any other ancillary costs of participation; and (v) you will agree to any specific rules, terms and conditions related to appearance times, time constraints, event dates, locations, or other aspects of the Experience as required by the Supplier- and if you do not comply with or breach such rules and the Experience cannot be fulfilled due to your non-compliance, then you forfeit the Experience and will not receive any refund of the purchase price.

 

SHIPPING AND FULFILLMENT 

Physical Products

  • With some exceptions, physical items (“Product(s)”) sold through Granted are shipped via major U.S. shipping companies like UPS and Fedex. Suppliers may ship to all 50 U.S. states and may, depending on the item, ship internationally. Neither Granted nor any supplier has any obligation to ship any Product to a location where delivery is restricted or prohibited by applicable law. Should you have a question regarding shipping, please contact our Concierge team.
  • If you are the successful buyer of a Product, shipping, handling, and insurance (“Shipping”) of items is incremental to the list price (unless otherwise stated on the product page). If Shipping is not included in the price of an item, the estimated cost for Shipping will be included at checkout in the order process. Neither Granted nor the supplier are responsible for the acts or omissions of carriers or packers of purchases.
  • You must supply a street address for delivery of Products purchased on the Site. Neither Granted nor the supplier will ship Products to a post office box.
  • You (the buyer) are responsible for any and all customs, duties, or refusals to allow the shipment to the location specified of such goods. When the Supplier delivers the Product to the carrier for shipment to you, title to the Product and risk of loss will pass from the supplier to you. If the Product is damaged in transit, you should contact the carrier. Granted and the supplier are not obligated to take a Product back if it was damaged in transit. 

Digital Products, Virtual and In-person Experiences

  • Digital Products, virtual experiences and in-person experiences purchased via our Site are coordinated via our platform, email, and/or telephone.
  • Digital Products are delivered via email, through your accounts page on our platform, and/or via a social network.
  • Experiences are delivered via Internet (video conferencing platforms and/or social networks such as Facebook and Twitter) or in-person.
  •  

TRANSACTIONS INVOLVING ALCOHOLIC BEVERAGES

Experiences that include alcoholic beverages may only be purchased by individuals, including without limitation End Users, who are at least twenty-one (21) years old (“Legal Age”). At the time of delivery of any Products containing alcoholic beverages ordered by you using the Site, the shipper will require the signature of an adult possessing identification proving he or she is of Legal Age. You expressly represent and warrant that: (a) you are of Legal Age; and (b) you will provide bona fide identification showing your Legal Age to the shipper or Alcohol Seller of any packages that include alcoholic beverages.

The price of alcoholic beverages is determined by the licensed entity selling such products, and we do not receive profits from the sale of specific alcoholic beverage products. When you place an order for a Product containing alcoholic beverages using the Site (“Alcoholic Beverage Order”), such Alcoholic Beverage Order will be either accepted or rejected by the licensed entity to whom the Alcoholic Beverage Order was placed (“Alcohol Seller”). Neither Granted nor any supplier has any authority to accept your Alcoholic Beverage Order, and no sale pursuant to your Alcoholic Beverage Order will become final unless and until Alcohol Seller accepts your Alcoholic Beverage Order. For any Alcoholic Beverage Order accepted by Alcohol Seller (such accepted sale an “Alcoholic Beverage Purchase”), your credit card will be charged, and the funds from your credit card payment that relates to the Alcoholic Beverage Purchase will be deposited into an account for the benefit of Alcohol Seller in compliance with applicable alcoholic beverage laws. Note that we do charge a platform fee in connection with the use of our service unrelated to the price of alcohol.

 

NO ENDORSEMENT

We don’t plan, host, operate, or provide the Experiences. We also don’t endorse, verify, vouch for, investigate or vet any Experiences. Notwithstanding the foregoing, Granted reserves the right to conduct by itself, or by third party service providers, background checks on you and your affiliates. We’re not responsible for estimates, descriptions, condition, authenticity, title or any other matters relating to the offer and sale of any Experiences. Information about Experiences is provided by the supplier and we do not verify the accuracy of this information. We’re also not responsible for any personal injury, damage or harm resulting from your provision or purchase of, or participation in, any Experience or your interaction with any Member. By using the Services you agree that any legal remedy or liability that you seek to obtain arising from or related to an Experience, (including, without limitation, your Experience Listing or provision of any Experience) will be limited to a claim against the particular Member or other third parties who caused you harm and you agree not to attempt to impose liability on Granted, or seek any legal remedy from Granted with respect to Experiences.

 

BACKGROUND CHECKS 

For the safety of our suppliers, Granted reserves the right to conduct by itself, or by third party service providers, background checks on you as an End User, including criminal background checks. In such cases, the Experience Listing will state this requirement. Should you decide to purchase an experience with this requirement, you agree to provide any required or applicable signed consents, within two business days from the time we contact you or the Gift Recipient, to enable us or our third-party service providers to conduct such background checks. This information may include your Social Security Number.

 

TERMINATION OF ACCOUNT

You understand and agree that you have no ownership rights in your Account and Granted may stop offering the Service at any time. Further, Granted may cancel your Account, delete all of your Registration Information and any other information you have provided through the Site (collectively, User Content) associated with your Account at any time, without notice, for any reason or no reason including, without limitation, your violation of this T&Cs. Granted will not be liable for any damages or loss resulting from the removal of any User Content from the Site and/or the Service. You may cancel your Account at any time and cancellation will take effect immediately. Granted reserves the right to temporarily or permanently restrict or block access to the Site and/or the Service to any users who have had their Accounts cancelled.



CONTENT OWNERSHIP AND RESPONSIBILITY

“Content” means text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through the Services; “User Content” means any Content that you provide to be made available through the Services, including Experience Listings. Content includes, without limitation, User Content.

Granted does not claim any ownership rights in any User Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit your User Content. Subject to the foregoing, as between us and you, Granted and its licensors exclusively own all rights, title and interest in and to the Services and Content, including all associated intellectual property rights therein even if we incorporate any Feedback (as defined below) into subsequent versions of the Services or otherwise use such Feedback. You acknowledge that the Services and Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services or Content.

 

CONTENT RIGHTS

Subject to your compliance with these Terms, Granted grants you a limited, non-exclusive, non-transferable, non-sublicensable license to download, view, copy, display and print the Content solely in connection with your permitted use of the Services and solely for your personal and non-commercial purposes. By making your User Content available on or through Services you hereby grant to Granted a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, modify (for formatting purposes only), distribute, license, publicly display, publicly perform, transmit, stream, broadcast, access and otherwise exploit your User Content on, through or by means of the Services, including for commercial, advertising and promotional purposes relating to the Services. These rights that you grant to Granted include permitting Granted to syndicate your User Content, including any suggestions for Experiences you provide Granted or the content of your Experience Listings, on, through or by means of websites operated or owned by third parties.

You are solely responsible for all your User Content. You represent and warrant that you own all your User Content or you have all rights that are necessary to grant us the license rights in your User Content under these Terms. You also represent and warrant that neither your User Content, nor your use and provision of your User Content, nor any use of your User Content by Granted on or through the Services will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

TEXT OPT-INS

When you submit your phone number to participate in the Granted Rewards Program, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. exclusive offers and winner announcements) from Granted at the cell number used when signing up. Consent is not a condition of any purchase. You may reply HELP for help and STOP to cancel within the text message. Msg frequency varies. Msg and data rates may apply. Please also view the Granted Terms of Service, and Privacy Policy.


MOBILE TERMS OF SERVICE

The Granted mobile message service (the "Service") is operated by Granted (“Granted”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Granted’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Granted through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Granted. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18449622603 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Granted mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18449622603 or email support@granted.co.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

 

FEEDBACK

We welcome your input for improvements to the Services! If you decide to provide ideas, comments, suggestions or other feedback to us (whether written, verbal or in any other format) in connection with the Services or these Terms (“Feedback”), you acknowledge and agree that we have no obligation (whether of confidentiality, compensation or otherwise) with respect to such Feedback and we will be free to use and exploit the same in any manner without restriction of any kind. You agree that all Feedback will be the sole and exclusive property of Granted. You hereby agree to irrevocably transfer and assign to Granted all of your rights, title, and interest in and to all Feedback, including all intellectual property rights therein. At our request and expense, you will execute documents and take such further acts as we may reasonably request to assist us to acquire, perfect and maintain our intellectual property rights and other legal protections for the Feedback. Further, you acknowledge and agree that Granted may currently, or in the future, be developing information and materials internally, or receiving information and materials from other parties, that are similar to your Feedback or Experience Listings. Nothing in these Terms will be construed as a representation or agreement that we will not develop or have developed, distribute, market or promote applications, services, products or concepts that are similar to and/or compete with the applications, services, products or concepts contemplated by or embodied in any Feedback or your Experience Listings.

 

CONDUCT TERMS

You agree that you’ll only use the Services in a manner that is consistent with the following Conduct Terms, set forth below. If you don’t we might have to suspend or terminate your Account. In connection with your use of the Services you agree that you won’t:

  • use the Services for any commercial, governmental or other purposes that are not expressly permitted by these Terms;
  • copy, store or otherwise access any information contained on the Services for purposes not expressly permitted by Granted or that would violate any laws;
  • interfere with or damage the Services, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology;
  • use the Services to transmit, distribute, post or submit any information concerning any other person or entity, including without limitation, personal contact information or credit, debit, calling card or account numbers;
  • use the Services in connection with the distribution of unsolicited commercial email (“spam”) or advertisements;
  • violate any local, state, provincial, national, or other law or regulation, or any order of a court, including, without limitation, zoning restrictions, laws governing rental of residential and other properties, and tax regulations;
  • use manual or automated software, devices, scripts robots, or other means or processes, including automated scripts, to collect information or otherwise interact with the Services or to access, “scrape,” “crawl” or “spider” any web pages or other services contained in the Services or Content;
  • register for more than one Account or register for an Account on behalf of an individual other than yourself;
  • recruit or otherwise solicit any supplier or other Member to join third-party services or websites that are competitive to Granted, without Granted prior written approval.
  • register under a false name or use an invalid or unauthorized credit card. You may not offer to purchase under a false name, impersonate any participant, or use another participant's password(s) or engage in any other fraudulent conduct or conduct intended to interfere with the orderly conduct of business on the Site;
  • “stalk” or harass any other user of the Services; mistreat any Granted employees including, but not limited to, using abusive language in writing or by telephone;
  • impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity;
  • post, upload, publish, submit or transmit any Content that: (a) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (b) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (c) is fraudulent, false, misleading or deceptive; (d) is defamatory, obscene, pornographic, vulgar or offensive; (e) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (f) is violent or threatening or promotes violence or actions that are threatening to any other person; or (g) promotes illegal or harmful activities or substances;

Inappropriate Behavior. You hereby agree, that all Attendees will conduct themselves appropriately and respectfully when attending and/or participating in an Experience. In the event any Attendee(s) engage in inappropriate behavior, Granted, in its sole discretion, may terminate the Experience and Buyer will not be provided any refund of the Purchase Price. Buyer hereby agrees to indemnify, defend and hold Granted harmless from and against any loss, damage, liability or expense incurred by or claimed against Granted as a result of such inappropriate behavior.

 

DISCLAIMERS

THE EXPERIENCES, PRODUCTS, EVENTS, SERVICES AND CONTENT ARE PROVIDED ON AN “AS IS” AND "AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, Granted EXPLICITLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE OR ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN TORT, CONTRACT OR ANY OTHER BASIS. Granted MAKES NO WARRANTY THAT: (I) THE SERVICES, CONTENT OR EXPERIENCES WILL MEET YOUR REQUIREMENTS OR WILL BE AVAILABLE ON AN UNINTERRUPTED, SECURE OR ERROR-FREE BASIS; OR (II) YOU WILL PROFIT OR DERIVE ANY ECONOMIC BENEFIT FROM USE OF THE SERVICES OR POSTING AN EXPERIENCE LISTING.

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, Granted DISCLAIMS ANY AND ALL SUCH WARRANTIES. IF A DISPUTE ARISES BETWEEN ONE OR MORE PERSONS (INCLUDING WITHOUT LIMITATION BUYER, SUPPLIER OR CHARITABLE RECIPIENT) REGARDING AN EXPERIENCE, OR IF AN EXPERIENCE CANNOT BE FULFILLED, THE END USER OR MEMBER RELEASES AND FOREVER DISCHARGES Granted AND ITS DIRECTORS, OFFICERS, AGENTS, ATTORNEYS AND EMPLOYEES FROM ANY CLAIMS, DEMANDS AND DAMAGES OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES.

Granted MAKES NO WARRANTY REGARDING THE QUALITY, CONDITION, IMPORTANCE, PROVENANCE, LITERATURE OR HISTORICAL RELEVANCE OR RARITY OF ANY EXPERIENCE OR THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT OBTAINED THROUGH THE SERVICES.  

Granted ASSUMES NO RESPONSIBILITY FOR ANY MEMBER’S OR SUPPLIER’S FAILURE TO COMPLY WITH ANY APPLICABLE LAWS AND REGULATIONS. Granted EXPLICITLY DISCLAIMS ALL LIABILITY FOR ANY ACT OR OMISSION OF ANY MEMBER, SUPPLIER OR OTHER THIRD PARTY. WE DO NOT, AND CANNOT CONTROL YOUR INTERACTION WITH ANY MEMBER OR SUPPLIER; WE EXPRESSLY DISCLAIM ANY LIABILITY ARISING FROM SUCH INTERACTION. Granted RESPONSIBILITIES UNDER THESE TERMS IS LIMITED SOLELY TO FACILITATING THE AVAILABILITY OF THE SERVICES AND COLLECTING PAYMENTS ON BEHALF OF THE SUPPLIER. THE SUPPLIER, NOT Granted, IS RESPONSIBLE FOR HONORING THE PURCHASE OF ANY EXPERIENCE. WE EXPRESSLY DISCLAIM ANY LIABILITY ARISING FROM THE EXPERIENCE LISTING, EXPERIENCES OR USE OF THE SERVICES.

LIMITATION OF LIABILITY

YOU ACKNOWLEDGE AND AGREE THAT, AS BETWEEN YOU AND Granted, TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU ASSUME THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SERVICES, CONTENT, AND EXPERIENCES, INCLUDING YOUR PURCHASE AND PARTICIPATION IN AN EXPERIENCE. Granted IS NOT RESPONSIBLE FOR, AND EXPRESSLY DISCLAIMS ANY LIABILITY FOR, ANY PERSONAL INJURY, DAMAGE OR HARM RESULTING FROM YOUR PARTICIPATION IN OR PURCHASE OF ANY EXPERIENCE OR YOUR FUFILLMENT OF AN EXPERIENCE.

Granted WILL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES ARISING OUT OF OR IN CONNhhhhh333344sadasdDFDSFSDFSDFFDDDSFSDFFFFFFECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR CONTENT, OR EXPERIENCES WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT Granted HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN Granted AND YOU.

 

GOVERNING LAW; ARBITRATION

These Terms will be governed by and construed in accordance with the laws of the State of California, without regard to any applicable conflicts of laws, except to the extent that certain matters may be governed by federal law by reason of preemption. Any and all disputes related to these Terms shall be submitted to and resolved by final and binding, private and confidential arbitration Los Angeles, California pursuant to the rules of AAA. Buyer understands that by using the Site or Services, Buyer is waiving any right to file a lawsuit or other civil proceedings including the right to a jury trial. Prior to initiating arbitration, the initiating party shall inform the other in writing setting forth in reasonable detail the nature of all claims against the other, and the non-initiating party shall have thirty (30) days from the date of receipt of notice to elect to require the parties to mediate the dispute. The Parties shall work together in good faith to coordinate mediation pursuant to AAA rules in Los Angeles, California. Each party shall bear its own costs and expenses for mediation and arbitration- namely attorney’s fees, and each party shall be responsible for half of any arbitration and/or mediation expenses. In the event a party fails to abide by the mediation provision herein, the other party shall be entitled to all fees and costs, including attorney’s fees in connection with arbitration whether or not it prevails in arbitration. In the event the parties fail to resolve the dispute during mediation, each side shall be responsible for its own fees and costs (including attorney fees) regardless of which party ultimately prevails. The arbitrator’s decision shall not be subject to appeal, and may be entered as an order in any court of competent jurisdiction in Los Angeles, California. Each party agrees to submit to the jurisdiction of any such court for purposes of the enforcement of any arbitration order. No party shall sue the other except for enforcement of the arbitrator’s decision if the other party is not performing in accordance with the arbitrator’s decision. The provisions of these Terms shall be binding on the arbitrator. Each side shall pay for the costs and fees of arbitration equally.  

 

GENERAL TERMS

These Terms constitute the entire and exclusive understanding and agreement between Granted and you regarding the Site, Services, Experiences, and Content, and these Terms supersede and replace any and all prior oral or written understandings or agreements between Granted and you regarding the Site, Services, Experiences, and Content. If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.

You may not assign or transfer these Terms, by operation of law or otherwise, without Granted's prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. Granted may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

Any notices or other communications provided by Granted under these Terms, including those regarding modifications to these Terms, will be given: (i) via email; or (ii) by posting to the Site. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.

Granted’s failure to enforce any right or provision of these Terms will not be considered a waiver of future enforcement of that right or provision or of any other right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Granted. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

 

NEED ASSISTANCE?

We’re here to help resolve any issues you may experience. Please email at support@granted.co if you have any issues or need assistance with our Services.